Whether you're a physician, managing partner, or practice manager — reach out and let's start the conversation. Our discovery process takes a couple of days. We audit your digital presence, analyze your competition, and build a strategy specific to your practice before we get back to you. We're in no hurry. Neither should you be — because what we put in front of you will be worth the wait.
At your request, we will call your practice as a prospective patient — and deliver a comprehensive written evaluation of exactly what happened on that call. Most practices are shocked by what they learn.
"Please take the next statement in the spirit it's intended..."
Does Your Staff Know Every Call Costs Money?
Every inbound call is a paid or earned lead. We evaluate whether your front staff treats the phone with the urgency and precision that investment demands — or lets it walk out the door.
Are They Positioning Your Doctor as the Leader?
We assess whether your staff is actively expanding on the physician's credentials, experience, and unique capabilities — or simply taking a message. A patient advocate should be selling the doctor before the patient ever walks in.
Are They Creating Urgency?
We evaluate whether your staff communicates — with appropriate urgency — that without timely evaluation, a patient's condition could progress beyond the point where minimally invasive options remain available.
Are They Qualifying the Patient?
We check whether staff is gathering the right information: insurance type, whether the patient has completed conservative care, their candidacy for surgery, and whether they fit your practice's ideal patient profile — before the appointment is ever scheduled.
⏱️ Response time matters for your front staff. Our mystery call report measures how quickly your team responds to new inquiries — because a delayed callback is a patient your competitor just scheduled.
A note to physicians and practice managers: We don't rush. Our discovery process — including the mystery patient call — takes a couple of days. We audit your digital footprint, analyze your competition, and build a strategy specific to your practice. We are in no hurry. When we come back to you, it will be thorough, specific, and something nobody in this space can match. No obligation. No shortcuts.
For physicians, practice managers, and administrators only. We'll be in touch within one to two business days — because a proper evaluation of your practice takes time, and we don't cut corners.
All information is kept strictly confidential. Month-to-month engagements. No obligation.